Alleging that Air India’s move to shift exclusively to a single global distribution service (GDS) platform “smacks of mala fides, irrationality and arbitrariness”, travel industry bodies TAAI and TAFI have asked the Central Vigilance Commission (CVC) to immediately stay the implementation of the airline’s decision and investigate the matter.
In a letter dated December 27, 2018, the Travel Agents Association of India (TAAI) and Travel Agents Federation of India (TAFI) have asked T M Bhasin, Vigilance Commissioner, CVC, to “investigate the illegal appointment of TravelPort as the exclusive GDS partner of Air India” because “to award such a contract without…following mandatory procedure destroyed transparency and fairness”.
The letter has also been marked to Air India’s Chief Vigilance Officer (CVO) Aditya K Joshi.
In October last year, UK-based firm TravelPort bagged the contract for Air India’s domestic ticket distribution services replacing Amadeus. After Travelport come into play, the national carrier removed its inventory from the Amadeus network on December 4 last year.
While the new agreement has to be fully implemented by the end of 2019, a two-judge bench of the Delhi High Court stated in a order dated January 3 that Air India inventory should be made available to Amadeus, as was being done before December 4, 2018.
10/01/19 CNBC TV18